Refund Policy

At TopAntivirusSales.com, customer satisfaction is important to us. This Return & Refund Policy explains the conditions under which returns and refunds are accepted for products purchased from our website.

1. Products Covered

We sell new, genuine digital antivirus software licenses delivered electronically via email or account access. No physical products are shipped unless explicitly stated on the product page.

2. Return Eligibility

We accept returns and refunds for both defective and non-defective products, subject to the conditions below:

  • The request must be made within 30 days of purchase
  • The product must be unused, unactivated, and not registered with the software publisher
  • Only new products are eligible for return

Once a digital license key has been activated or used, it becomes non-returnable and non-refundable, as per digital goods industry standards.

3. Defective or Invalid License Keys

If you receive a license key that is:

  • Invalid
  • Not working
  • Different from what was purchased

Please contact us within 30 days of purchase.
After verification, we will offer:

  • A replacement license, or
  • A full refund, if a replacement is not possible

4. How to Request a Return or Refund

To initiate a return or refund request, please contact our customer support:

Email:info@topantivirussales.com
Include:

  • Order number
  • Email address used for purchase
  • Reason for the return or refund request

Returns are handled by email, depending on the product and issue.

for any “Key Not Working” claims, the user must provide a full-screen screenshot of the specific error message. Often, users are simply typing the key incorrectly or trying to activate the wrong version of the software.we cannot process a replacement or refund for digital goods without visual proof of the error, as this is required for our internal audit of genuine license keys.

Once we receive the screenshot, we will review it immediately and provide a solution.

5. Return Shipping & Fees

  • Customers are responsible for any applicable return-related costs
  • No restocking fees are charged

For digital products, no physical return is required unless specifically requested by our support team.

6. Refund Processing Time

Approved refunds are processed within 7 business days after approval.
Refunds are issued to the original payment method used at checkout.
Please note that additional processing time may be required by your bank or payment provider.

7. Countries Covered This return and refund policy applies to purchases made from:

United States

Canada

8. Contact Information

If you have any questions about our Return & Refund Policy, please contact us:

Email: info@topantivirussales.com
Website: https://topantivirussales.com