Customer Support & Order Assistance
Last Updated: September 21, 2026
Top Antivirus Sales provides customer assistance for purchases made through our online store.
We are an independent online software license reseller serving customers in the United States and Canada.
Our customer service team can help customers with product information, orders, digital delivery, license information, refund requests, and basic activation guidance.
1. Before You Purchase
If you have questions before placing an order, you can contact us to request information about the product you are considering.
We can help with questions about:
- Product edition
- License duration
- Number of devices
- Supported operating systems
- Product availability
- Digital delivery
- General product requirements
- Refund eligibility
We encourage customers to ask questions before purchasing if they are unsure whether a particular product meets their requirements.
2. Order Assistance
After placing an order, customers can contact us regarding:
- Order status
- Payment-related order questions
- Digital delivery
- Missing delivery emails
- Product information
- License information
- Incorrect product concerns
- Refund requests
For faster assistance, please include your order number when contacting us.
3. Digital Delivery Assistance
Most products sold through Top Antivirus Sales are delivered electronically.
Typical delivery is approximately 5–15 minutes after successful payment processing and any required order verification.
If you have not received your delivery, please:
- Check your email inbox.
- Check your spam or junk folder.
- Check your promotions or filtered folders.
- Search for “Top Antivirus Sales.”
- Contact us if the delivery is still unavailable.
When contacting us, please provide your order number and the email address used during checkout.
4. License Assistance
If you have a question about the license information supplied with your order, contact our customer service team.
We may request information such as:
- Order number
- Product name
- Email address used for the order
- Description of the issue
Please do not send passwords, complete payment-card information, or publicly post your complete license key.
5. Basic Activation Guidance
Where appropriate, Top Antivirus Sales may provide basic guidance relating to activation of a product purchased through our store.
Activation procedures are determined by the applicable software publisher and may change over time.
Customers should follow the product-specific activation instructions and the applicable publisher’s license terms.
6. Manufacturer Support
Top Antivirus Sales is an independent reseller.
We are not the official technical support department of the software manufacturers whose products may be offered through our website.
For matters controlled exclusively by a software publisher, customers may need to contact the applicable publisher directly.
This can include:
- Manufacturer account access
- Password recovery
- Subscription management
- Manufacturer billing
- Manufacturer account changes
- Advanced technical support
- Services requiring access to manufacturer systems
Where appropriate, we may direct customers to the manufacturer’s official support resources.
7. Incorrect Product
If you believe that you received a product different from the product you purchased, please contact us before activating or redeeming the license whenever possible.
Provide:
- Order number
- Product purchased
- Email address used during checkout
- Description of the issue
We will review the order and determine the appropriate next step.
8. License or Activation Problem
If you believe the license supplied with your order is invalid or does not correspond to the purchased product, contact us promptly.
Please do not publicly share your license key.
We may request information necessary to investigate the order.
Depending on the circumstances, available resolutions may include assistance, replacement, or a refund in accordance with our Refund & Return Policy.
9. Refund Assistance
If you wish to request a refund, contact:
Please provide:
- Order number
- Customer name
- Email address used during checkout
- Product purchased
- Reason for the refund request
Refund requests are reviewed according to our Refund & Return Policy.
Unused and unactivated digital licenses may be eligible for a refund subject to the applicable conditions.
Activated, redeemed, registered, or consumed licenses may have different eligibility.
10. Response Time
Our normal customer service hours are:
Monday–Saturday
9:00 AM–6:00 PM CST
We aim to respond to customer inquiries within:
24–48 business hours
Response times may occasionally vary due to weekends, holidays, high inquiry volume, or circumstances outside our control.
11. Contact Methods
Email is recommended for order-related questions because it allows us to review the relevant order information and maintain a record of the conversation.
Phone
+1 (844) 966-7866
Our phone line is available during normal business hours.
For order-related matters, we may ask you to provide your order number so that we can locate the relevant transaction.
Contact Form
Customers may also use the contact form available on our website.
Please do not submit:
- Passwords
- Complete payment-card numbers
- Banking credentials
- Other highly sensitive financial information
12. Business Information
Top Antivirus Sales
Business Type: Independent Online Software License Reseller
Service Area: United States & Canada
Business Address:
Leslie Street
Fremont, CA 94544
United States
Email: info@topantivirussales.com
Phone: +1 (844) 966-7866
Business Hours: Monday–Saturday, 9:00 AM–6:00 PM CST
13. Independent Reseller Disclosure
Top Antivirus Sales is independent from the software manufacturers whose products may be offered through our website unless a specific relationship is expressly stated and substantiated.
Manufacturer names, trademarks, logos, and product names belong to their respective owners.
Their appearance on our website does not by itself indicate sponsorship, endorsement, partnership, or affiliation.
14. Related Policies
For additional information, please review:
- About Us
- Contact Us
- Terms & Conditions
- Refund & Return Policy
- Digital Delivery & Shipping Policy
- Privacy Policy
- Cookie Policy
- Disclaimer
- Supplier Verification & Product Authenticity
- Product Purchase & License Disclosure
Top Antivirus Sales aims to provide customers with clear information about our business identity, products, digital delivery process, customer service, and applicable policies.