Digital Delivery & Shipping Policy

Last Updated: September 21, 2026

Top Antivirus Sales primarily sells digital antivirus and internet security software licenses.

Because our products are digital, eligible products are delivered electronically rather than shipped as physical goods.

1. Digital Products

Products identified as digital products on our website are delivered electronically.

Customers do not receive a physical box, CD, DVD, USB drive, or other physical shipment for digital-only products unless the individual product listing specifically states otherwise.

Before purchasing, customers should review the product listing to confirm the product type, license term, device limit, supported operating system, region, and delivery method.

2. Delivery Method

Digital products are normally delivered by email.

After an order has been successfully placed, payment has been processed, and any required order verification has been completed, applicable license information and activation instructions are sent to the email address provided during checkout.

The delivery email may include information such as:

Product name
License or activation information
Product-specific instructions
Download or activation instructions, where applicable
Important product terms or limitations

3. Typical Delivery Time

Most eligible digital orders are delivered within approximately 5–15 minutes after successful payment processing and verification.

Delivery may take longer in some circumstances, including:

Payment verification
Order security review
Incorrect or incomplete customer information
Payment processor delays
Email delivery delays
Temporary technical issues
Additional order verification requirements

A delivery taking longer than the typical timeframe does not automatically indicate that an order has failed.

4. Customer Email Address

Customers are responsible for providing a valid and accessible email address during checkout.

Please carefully review the email address entered before submitting an order.

If an incorrect email address was provided, contact us as soon as possible at:

info@topantivirussales.com

We will review the order and determine whether the delivery information can be corrected.

5. Check Spam or Junk Folders

If you do not see your delivery email within the expected timeframe, please check:

Inbox
Spam or junk folder
Promotions folder
Updates folder
Other filtered email folders

Please also search your mailbox for Top Antivirus Sales or info@topantivirussales.com.

6. Delivery Not Received

If you have not received your digital product after the expected delivery timeframe, contact us.

Please provide:

Order number
Name used during checkout
Email address used for the order
Product purchased

Our customer service team will review the order and assist with the delivery issue.

7. Payment Verification

For security purposes, some orders may require additional payment or order verification before digital license information is released.

If verification is required, delivery may take longer than the normal 5–15 minute timeframe.

This process is intended to help protect customers and the business against unauthorized or fraudulent transactions.

8. Order Processing

An order is considered ready for digital delivery after:

The order has been successfully submitted.
Payment has been received or authorized as applicable.
Any required verification has been completed.
The product and license information are available for delivery.

Once these steps are completed, the applicable digital delivery information is sent to the customer’s email address.

9. Physical Shipping

Most products sold by Top Antivirus Sales are digital products and therefore do not require physical shipping.

For digital-only products:

Shipping method: Electronic delivery
Shipping carrier: Not applicable
Physical shipment: Not applicable
Delivery destination: Customer email address

If a future product is offered as a physical product, the applicable product page will clearly identify that the product requires physical shipment and will provide the relevant shipping information.

10. Delivery Availability

Digital products are primarily offered to customers in the:

United States
Canada

Product-specific geographic restrictions may apply.

Customers should review the individual product listing before purchasing because software publishers may impose country, region, account, or activation restrictions.

11. Product Activation

License activation requirements vary by software publisher and product.

Customers should follow the activation instructions provided with their purchase and comply with the applicable software publisher’s license terms.

Top Antivirus Sales provides basic activation guidance for products purchased through our website.

We do not represent ourselves as the official technical support department of the software manufacturer.

For manufacturer-controlled accounts or advanced technical issues, customers may need to contact the respective software publisher through its official support channels.

12. Delivery and Refunds

Failure to receive a digital delivery does not automatically mean that the order is eligible for a refund.

Customers should contact us first so that we can review the order and attempt to resolve the delivery issue.

Refund eligibility is determined according to our Refund & Return Policy.

For eligible unused or unactivated licenses, customers may request a refund subject to the conditions of that policy.

13. Order Information

Customers should retain their order confirmation and delivery email for their records.

Order information may be required when contacting customer service regarding:

Delivery
License information
Refunds
Order status
Product questions

14. Fraud Prevention and Order Review

To protect customers and our business, orders may be reviewed for payment verification and security purposes.

An order may be delayed, held for review, or cancelled where information cannot be adequately verified or where there are reasonable concerns regarding payment authorization or transaction security.

Where appropriate, customers may be contacted using the information provided during checkout.