Refund & Return Policy
Last Updated: September 21, 2026
Thank you for purchasing from Top Antivirus Sales.
Top Antivirus Sales is an independent online software license reseller. Because our products are primarily delivered electronically, customers should carefully review the product information, license term, device limit, compatibility requirements, and applicable restrictions before completing a purchase.
This Refund & Return Policy explains when a refund may be available and how to request one.
1. Digital Products
Most products sold through Top Antivirus Sales are digital software licenses delivered electronically by email.
Because digital license information may be delivered electronically and may become unusable for resale after activation or redemption, refund eligibility depends on whether the license has been used, activated, redeemed, or otherwise consumed.
There is no physical product return requirement for digital-only products.
2. Refund Eligibility
Subject to the conditions below, customers may request a refund within 30 days of purchase for an eligible license that:
- Has not been activated.
- Has not been redeemed.
- Has not been registered to a user account.
- Has not been used or consumed.
- Is otherwise eligible for resale or cancellation.
- Was purchased directly from Top Antivirus Sales.
Refund requests are reviewed individually based on the order and license status.
A refund may be approved when the applicable license remains unused and the order otherwise meets the requirements of this policy.
3. Products That Have Been Activated or Redeemed
Once a digital license has been activated, redeemed, registered, or otherwise used, it may no longer be eligible for a refund because the license may no longer be resalable.
For this reason, customers should contact us before activating or redeeming a license if they believe they received an incorrect product or have questions about compatibility.
4. Incorrect or Incompatible Product
If you believe that you received a product different from the product purchased, please contact us as soon as possible.
Please provide:
- Order number
- Email address used during checkout
- Product purchased
- Description of the issue
- Any relevant error message or screenshot, if applicable
We will review the order and determine the appropriate resolution.
Where an incorrect product was supplied by us, we may provide a replacement or refund, subject to verification of the order and license status.
5. Duplicate Purchases
If you accidentally purchase the same digital product more than once, contact us as soon as possible.
If a duplicate license remains unused and meets the eligibility requirements of this policy, we may be able to refund the duplicate order.
Once a license has been activated, redeemed, or used, it may no longer qualify for a refund.
6. Delivery Problems
If you have not received your digital product after completing your purchase, please first check your:
- Inbox
- Spam or junk folder
- Promotions folder
- Other filtered email folders
If you still cannot locate your delivery, contact us at:
Email: info@topantivirussales.com
Please include your order number and the email address used during checkout.
We will review the order and assist with the delivery issue.
7. Payment Verification
Some orders may require additional verification before digital license information is delivered.
This may occur for security, payment verification, or order-processing reasons.
If additional verification is required, delivery may take longer than the typical delivery timeframe.
8. Non-Refundable Situations
A refund may not be available when:
- The license has already been activated.
- The license has already been redeemed.
- The license has been registered or consumed.
- The customer purchased the wrong product after reviewing the product information and then activated or redeemed the license.
- The customer no longer wants the product after activating or redeeming it.
- The customer purchased a product that was clearly identified as incompatible with their device or operating system and proceeded with activation.
- The customer provided an incorrect email address and the license was successfully delivered to that address.
- The order does not meet the eligibility requirements described in this policy.
- The purchase was not made directly through Top Antivirus Sales.
These conditions do not limit any rights that may apply to a customer under applicable law.
9. Refund Request Process
To request a refund, contact us at:
Email: info@topantivirussales.com
Please include:
Order Number:
Your order number
Customer Name:
The name used during checkout
Order Email:
The email address used to place the order
Product:
The product purchased
Reason for Refund:
A brief explanation of your request
Providing complete order information helps us process your request more efficiently.
10. Refund Review
After receiving a refund request, we may review:
- The order information
- Payment status
- Product purchased
- License status
- Activation or redemption status
- Delivery records
- Applicable eligibility requirements
We may request additional information when necessary to verify the order or determine whether the license remains eligible for a refund.
11. Refund Processing
Approved refunds are generally processed within 7 business days after the refund has been approved.
The time required for the refunded amount to appear in the customer’s account may depend on the payment provider or financial institution used for the original transaction.
Top Antivirus Sales does not control the processing time of a customer’s bank, card issuer, payment processor, or other financial institution.
12. Refunds to the Original Payment Method
Where possible, approved refunds are issued to the original payment method used for the purchase.
If the original payment method cannot receive a refund, we may contact the customer to determine an appropriate alternative where available.
13. Chargebacks and Payment Disputes
If you have a question or concern about an order, please contact us before initiating a payment dispute when possible.
We are committed to reviewing legitimate order and refund concerns and providing customers with an opportunity to resolve issues directly.
Nothing in this section limits any rights or remedies available to customers under applicable law.
14. Manufacturer Policies
Software manufacturers may have their own license terms, activation requirements, account policies, or refund rules.
Top Antivirus Sales’ refund eligibility for a purchase made through our website is governed by this Refund & Return Policy unless a different written policy is expressly stated for the specific product.
Where a manufacturer must process a refund or account-related matter directly, we may direct the customer to the applicable manufacturer’s official support channel.
15. Product Information and Customer Responsibility
Customers are encouraged to review the product description before purchasing.
This may include:
- Product edition
- License duration
- Number of devices
- Supported operating systems
- Geographic availability
- System requirements
- Subscription or license conditions
- Delivery method
- Refund eligibility
If you are unsure whether a product is suitable for your requirements, please contact us before purchasing.
16. Policy Changes
Top Antivirus Sales may update this Refund & Return Policy from time to time.
The version published on this page at the time of a purchase will generally apply to that purchase, subject to applicable law and any specific terms communicated at the time of sale.
17. Contact Information
For refund requests or questions about this policy, contact:
Top Antivirus Sales
Leslie Street
Fremont, CA 94544
United States
Email: info@topantivirussales.com
Phone: +1 (844) 966-7866
Business Hours: Monday–Saturday, 9:00 AM–6:00 PM CST
Top Antivirus Sales is an independent online software license reseller and is not the manufacturer of the software products listed on our website.